3-minute read
A multi-location car dealership was losing potential buyers every day — not due to lack of interest, but because follow-ups were falling through the cracks. Sales reps were juggling walk-ins, calls, paperwork, and test drives. While they focused on in-store visitors, online leads went cold. Emails were missed, call-backs delayed, and no-shows became routine.
It wasn’t a lack of demand — it was a breakdown in process. Every lead had value, but there just weren’t enough hands to chase each one. The dealership needed a better way to stay on top of follow-ups without distracting the floor team. That’s when they partnered with Fidor.AI.
Biggest Pain Point
Poor lead follow-up causing lost sales opportunities, missed test drives, and frustrated prospects.
Before Fidor.AI
- Online and phone leads weren’t always contacted in time
- Test drive bookings required manual coordination
- Service reminders and follow-ups were hit-or-miss
- Reps were stuck in admin work instead of selling on the floor
The sales team was stretched too thin. They wanted to deliver a premium experience, but lead nurturing just wasn’t scalable with their current tools.
What Fidor.AI Did
Fidorai.AI deployed a custom automotive AI assistant that:
- Engaged new leads instantly, cutting response time by 38%
- Qualified buyers and matched them to vehicles, increasing ready-to-book leads by 42%
- Booked test drives automatically, boosting appointments by 35%
- Sent service reminders based on history, improving return visits by 28%
- Followed up post-visit, raising close rates by 31%
Everything was synced with their CRM and dealer management system — so it worked quietly in the background, without disrupting daily operations.
After Fidor.AI
- No lead went unanswered
- Test drives were booked more smoothly and more often
- Service departments saw fewer missed appointments
- The sales team stayed focused on closing deals in person
The Outcome
Fidor.AI became the dealership’s always-on sales assistant. It filled the gaps between online interest and in-store action — helping every rep follow up faster, smarter, and without lifting a finger. The result? More conversations, more bookings, and more cars off the lot — all with the same team.
