3-minute read
A local home services business offering plumbing and electrical support had no shortage of customer interest — but they were losing business before the first job even began. Many leads came in after hours, and by the time someone followed up, the customer had already booked elsewhere. Reschedules were hard to track, and staff couldn’t reply quickly enough to simple inquiries.
Clients wanted fast answers, flexible bookings, and someone who could help — even outside business hours. The company realized they didn’t need more technicians; they needed better follow-through.
That’s when they brought in Fidor.AI.
Biggest Pain Point
Missed bookings and customer drop-off due to delayed responses and poor scheduling.
Before Fidor.AI
- Calls and messages after-hours often went unanswered
- Booking and rescheduling required back-and-forth with staff
- Job details and pricing questions slowed down conversion
- Last-minute cancellations caused scheduling chaos
What Fidor.AI Did
Fidor.AI launched a smart scheduling assistant that:
- Responded to booking requests instantly, reducing drop-offs by 33%
- Scheduled and rescheduled jobs in real time, cutting coordination time by 40%
- Handled pricing, service type, and availability questions, boosting lead conversions by 29%
- Sent automated reminders and updates, lowering no-shows by 35%
It worked day and night, making sure every lead was followed up on — even while the team slept.
After Fidor.AI
- More leads turned into confirmed jobs
- Fewer manual calls and emails for the front office
- Technicians arrived better prepared with full client details
- Clients got the quick, reliable communication they expected
The Outcome
Fidor.AI helped the business run like clockwork, turning missed leads into real bookings and giving customers the confidence to commit. With automation taking care of scheduling and communication, the team focused on delivering quality service — and growing their reputation.
