4-minute read
A growing healthcare provider with several clinics faced a daily challenge: their team was drowning in administrative tasks instead of focusing on patient care. From scheduling appointments and collecting intake forms to answering repeated questions about clinic hours or insurance — the front-desk staff was constantly overwhelmed.
Patients were frustrated by delayed responses, and staff burnout was increasing. The clinic knew they needed a smarter way to manage these time-consuming but essential interactions — without compromising quality of service.
Biggest Pain Point
Front-desk teams were spending too much time on manual tasks, pulling focus away from in-person patient care.
Before Fidor.AI
- Intake and registration were handled manually
- Front-desk staff dealt with repetitive calls all day
- Appointment reminders weren’t consistent
- Patients had limited access to help after hours
What Fidor.AI Did
Fidor.AI created a custom AI assistant that:
- Booked appointments and sent confirmations automatically
- Collected new patient forms ahead of time
- Answered common questions about services, hours, directions, and insurance
- Remained available 24/7 to support patients outside business hours
- Collected post-visit feedback to improve service
After Fidor.AI
Fidorai.AI built a healthcare-focused AI assistant that:
- Handled appointment scheduling and reminders, reducing no-shows by 31%
- Answered FAQs about hours, location, and insurance, cutting repetitive calls by 43%
- Collected new patient forms automatically, saving admin teams 12+ hours/week
- Offered 24/7 support, improving patient satisfaction scores by 28%
The Outcome
By automating repetitive workflows, the healthcare provider turned hours of admin work into effortless background processes. Staff now have the time and energy to deliver more personal care, and patients enjoy quicker, more helpful interactions at every touchpoint.
